With the advent of new communication and last mile technologies in the Digital Economy, demand for new services such as content based, IOT device based, infrastructure service based or financial service based has pushed subscriber growth exponentially and service providers are witnessing huge growth, while vying for increasing market share. They are increasingly relying on technology solutions to offer innovative services and increase customer satisfaction by offering superior experience at the most optimized costs.
In this highly competitive digitalized landscape, a plethora of services are being provided to attract the customers with the promise of providing complex digital services that can be easily consumed. This requires complex but flexible process automation for, order and service management, Billing & Charging, partner revenue sharing and invoicing and many other functions that can support across the last mile technologies, with increasing efficiency and adaptability to ensure excellence in service while reducing revenue leakages through improved scrutiny and real time control. Service providers thus seek a well-defined and mature platform to improve their business operations that meet consumer service expectations and provide continuous product improvements, quick product launches and hassle-free transactions that result in positive customer experiences while being able to transform the business that the market demands.
At the same time, consumers expect high-quality experiences and unprecedented freedom and flexibility from their service providers. This is resulting in pressure on service providers to find agile and well defined organizational support process that play a key role in enabling service providers to create an efficient and seamless service experience while delivering continuous improvements and product innovation.
Improved customer satisfaction, reduced costs, and improved revenues
Daemon Transactional suite (DTS) is an agile, multi-play converged solution, architected for the connected world delivering sophisticated and personalized features to support complex business models and provide superior customer service experiences in the new Digital Economy.
DTS offers an optimal choice to transform existing revenue management and billing solutions into next generation converged solutions and is targeted for the telecommunications operators, corporate IT service providers, Content providers , IOT service providers , Financial transactional service providers, SAAS and any digital infrastructure companies, allowing them to immediately benefit on their competitive advantages while significantly reducing time to market for new services and provide optimal Customer service experience while managing the total cost of ownership by leveraging existing assets and legacy solutions.
With the right use of pre-built COTS modules and technologies, DTS allows providers to define, provision, monitor and invoice the services in convergent multi-play environments. Providers can now offer real-time charging, billing, , customer care and partner revenue share and settlement functions for services across multiple lines of business be it data, VOIP , currency or new age IOT devices. DTS allows hierarchical product and Customer management that allows nimble operators to create new service models and offerings especially where service Providers are innovating at break-neck speeds to beat the incumbents.
Some of the salient features of Daemon Telecom Suite are:
- Convergent Platform to provide Unified billing service with complete order to invoice - configurable bill cycles, carry-forwards and tailored bill formats for (dis) aggregated needs.
- Fully automated rate management, to create the myriad of rate plans through a simple UI.
- Quick and easy creation of contextual offers and bundled services with a Dynamic product Catalogue Management to seize market opportunities.
- Flexible Workflow Engine to automate Business process support and Quality Control gates.
- 360° view of the Customer with all the required information in a single view at a micro and macro levels with Out-of-the-box CRM & Customer care tools.
- Payment and Account Receivables management accomplished by integrating with gateways and External financial systems and Banks over secured interfaces with pre-built adaptors.
- Ability to define personalized promotion & discounting schemes to reduce churn.
- Self-care to enable customer self-service management (inquiry, subscription, activation, deactivations, etc.) through an efficient Web interface.
- Centralized Inventory Management for different resource types (SIM/IMSI/MSISDN/Vouchers/Bundles) with simple logistic and operations support.
- Daemon Telecom Suite supports TM Forum’s e-TOM standards.
- Comprehensive Business Intelligence Module with an ability to add on Daemon’s patented credit-and-risk scoring engine to mine high margin customers and prevent churn while analyzing business strengths and market opportunities.
- Centralized Administrator Console offering carrier-grade features for Operations & Management.
- Intuitive & User-friendly Dashboards and Reports that can be customized to user need.
- Highly Scalable and Redundant carrier-grade system that delivers consistent services.
- Provides unprecedented flexibility and rapid time-to-market features that enable you to create, deliver, charge and profit from innovative new services
- Intuitive and comprehensive Customer Management functions with a single console to support complex customer account & hierarchies across services that reduce Opex significantly.
- Partner revenue and cost management functions for complex multi-party IOT and M2M services
- Provides an easy-to-use OSS BSS platform for operations staff and partners that promote transparency, security, actionable information and efficient task execution.
- Daemon Telecom Suite workflow enables a high level of process independence that creates an adaptable environment for reuse and robust integration of enterprise applications and processes.
- Fits seamlessly into your enterprise IT architecture using SOA-based integration and protects your IT investments through easy software extensions.
- Leverages parallel processing utilizing modern high-performance multi-core processors to improve scalability and reduce operational complexity.
- Daemon Telecom Suite enables cost-effective growth providing unparalleled ROI with low TCO.
- A platform to benefit and monetize from innovative cloud and virtualized