Objective

  • To transform the billing system using the RODOD solution by utilizing Oracle’s stack of communications products to fulfill the orders effectively and quickly.
  • Effectively managing the order life cycle & automating the existing processes to get reduced order fulfillment time.

Solution

  • Centralized product hub(PH4C) to design and publish the offers to CRM & BRM using AIA
  • Centralized product hub(PH4C) to design and publish the offers to CRM & BRM using AIA
  • BRM to manage the billing information and OSM for order fulfillment
  • Siebel  CRM  act as a Customer Master and interacts with OSM / BRM
  • OSM employs request and response flow for all the communication

Result

  • Following services were implemented(Mobile,Wibro,PSTN,SOIP,IPTV,Internet,Wifi)
  • Subscribing to local/long distance/international carriers of other networks to get a converged bill
  • Complex discounts on both usage & bill amounts
  • Usage rating involving CDRs from domestic switches and inbound & outbund roaming usage
  • Built a single platform to bill all the different customer base(Mobile,PSTN,SOIP etc)
  • Reduced the time to market for  design & marketing of new business offerings