Objective
- To transform the billing system using the RODOD solution by utilizing Oracle’s stack of communications products to fulfill the orders effectively and quickly.
- Effectively managing the order life cycle & automating the existing processes to get reduced order fulfillment time.
Solution
- Centralized product hub(PH4C) to design and publish the offers to CRM & BRM using AIA
- Centralized product hub(PH4C) to design and publish the offers to CRM & BRM using AIA
- BRM to manage the billing information and OSM for order fulfillment
- Siebel CRM act as a Customer Master and interacts with OSM / BRM
- OSM employs request and response flow for all the communication
Result
- Following services were implemented(Mobile,Wibro,PSTN,SOIP,IPTV,Internet,Wifi)
- Subscribing to local/long distance/international carriers of other networks to get a converged bill
- Complex discounts on both usage & bill amounts
- Usage rating involving CDRs from domestic switches and inbound & outbund roaming usage
- Built a single platform to bill all the different customer base(Mobile,PSTN,SOIP etc)
- Reduced the time to market for design & marketing of new business offerings