• A satellite broadcaster with offerings in broadband and pay TV services entrusted Daemon to provide consulting services for integrating their CRM platform with their core Billing  and OM platform including design, development  and testing efforts


  • Daemon worked with multiple vendors & customer teams and ensured a successful integration of a Chordiant based CRM platform with their Arbor based billing systems
  • Included  additional reconciliation projects on the Arbor BP / OM, and  IIP provisioning platform


  • Improved customer services through better visibility from order  to bill cycles for company and customer
  • Greater product and pricing flexibility by limiting re-work and while adding new product sets
  • Increased overall customer satisfaction and reduced maintenance and support costs