• To design a customized Pan-European CRM solution on the oracle 9i platform customized exclusively for client which is primarily used for Handling and Managing Telecom orders over their lifecycle
  • To support the CRM operation


  • Developed a configurator with additional fields on order configurator, new rules and prefixes related to orders. Changes regarding User interface were incorporated
  • System Administrator activities such as defining Concurrent Programs, Request Sets, Executable and Value sets
  • Creating Utility Programs (Responsibilities) as per project requirements
  • Creation and Enhancements of PL/SQL Packages, Procedures, Functions for data population and up-dation as per business requirements


  • Improved customer services through better visibility from order  to cash for company and customer
  • Greater product and pricing flexibility
  • An effective and low cost CRM solution