• To replace the legacy CRM application (ITSM  systems – BMC) with Oracle Siebel CRM and provide the integration layer between all internal systems for better and efficient data flow


  • The solution involved replacing the IT service management by integrating with the webmethod’s EAI, BPM, B2B technologies and seamless integration with systems like error handling, fault management, order handling, billing & configuration and inventory management
  • Daemon involved in requirement gathering,  high Level and low level  design, development of the interfaces  with flow services and Java services
  • Developed end to end business processes between fault management, Order handling, billing & Inventory management
  • Created Sql/PL Sql stored procedures for the adapter services  and transaction management


  • Improved customer services through better visibility exposed with  the new CRM Solution
  • Streamlined the process of  error handling , notification mechanisms with mailing, ticketing and logging
  • Reduced maintenance and support costs with the new automated solution
  • Daemon acted as a partner and gatekeeper for the client to ensure the end to end implementation and smooth integration of the Oracle Siebel CRM