Objective
- A Top-tier European Telco entrusted Daemon to provide Oracle Siebel implementation and operational support
Solution
- Daemon provided end-to-end Siebel implementation from proof of concept to all phases of design, development, testing and deployment
- Daemon worked with multiple vendors & customer teams and ensured a successful integration of Siebel CRM platform with their billing systems
Result
- Improved customer services through better visibility from order to cash for company and customer
- Greater product and pricing flexibility by limiting re-work and new product sets
- Increased overall customer satisfaction and reduced maintenance and support costs
- Daemon acted as a partner and gatekeeper for the client and to ensure a implementation and smooth integration of the CRM apps ands operational processes