• A large European Telecom Service Provider having BMC Remedy implementation across 13 countries and 150K B2B Customers, with approx 2000 concurrent users


  • Rolled out Incident Management, Change Management and SLA Management.
  • Maintain Remedy 24x7x365 operations support
  • ITSM 7x Upgrade Implementations and support for NOC,
  • Managed services and Fault management.
  • ITSM enhancements stream supported.
  • More than 15 sync and async interfaces Supported
  • End to End CMDB Modeling for handling 100000 Telecom services of the provider.


  • Decreased ticket count from 100 to 30 per day over a time period of 1 year
  • Various service improvements, enhancements and user training.
  • Implemented scripts for proactive monitoring on critical failures for quick resolutions and minimum disruption