- A large European Telecom Service Provider having BMC Remedy implementation across 13 countries and 150K B2B Customers, with approx 2000 concurrent users
- Rolled out Incident Management, Change Management and SLA Management.
- Maintain Remedy 24x7x365 operations support
- ITSM 7x Upgrade Implementations and support for NOC,
- Managed services and Fault management.
- ITSM enhancements stream supported.
- More than 15 sync and async interfaces Supported
- End to End CMDB Modeling for handling 100000 Telecom services of the provider.
- Decreased ticket count from 100 to 30 per day over a time period of 1 year
- Various service improvements, enhancements and user training.
- Implemented scripts for proactive monitoring on critical failures for quick resolutions and minimum disruption