close

Menu

  • Home
  • Case Studies
  • Company
    • Introduction
    • Management
    • Careers
    • Latest News
  • Services
    • Communication
      • Daemon Telecom Suite (BSS)
      • Mobility Solution
    • Technologies
      • EAI
      • Services Management
      • CRM
      • eCommerce
      • Business Intelligence
      • ERP
    • Financial Services
    • Outsourcing
      • Business Continuity
      • Custom Application & Solutions
  • Contact
  • Region:
Daemon SoftwareDaemon Software
  • Menu
  • Home
  • About Us
    • Management
    • Esteemed Clients
    • Testimonials
    • Partners
    • Careers
  • Services
    • Mobility Solution
    • Application Development
    • IOT
    • Telecom BSS/CRM
    • Analytics
  • Solutions
    • Learning Management System – KLIP
    • Transactional Billing System – DTS
    • Enterprise Resource Planning
  • Case Studies
  • Contact

Services Management

We have extensive experience on Remedy ARS applications and ITSM suite of products to create solutions. Our team members hold training certifications on various aspects of Remedy ARServer and ITSM suite of products to provide the expert advice on the same. ITIL certified team ensures that the ITIL best practices are implemented in the systems and applications we develop.

We have an unparalleled reputation for:

  • Data Migration from one platform to another
  • Data migration
  • Finding ways for clients to maximize each of their business requirements by identifying work-around solutions which are unable to meet with the current system
  • Design, Development and Testing
  • Development of various interfaces
  • Business Process Re-engineering
  • Report generation
  • Support Maintenance and operational support

IT service management (ITSM or IT services) is a discipline for managing information technology (IT) systems, philosophically centred on the customer’s perspective of IT’s contribution to the business. ITSM stands in deliberate contrast to technology-centred approaches to IT management and business interaction. The following represents a characteristic statement from the ITSM literature:

Providers of IT services can no longer afford to focus on technology and their internal organization they now have to consider the quality of the services “QoS” they provide and focus on the relationship with customers. ITSM is process-focused providing a framework to structure IT-related activities and the interactions of IT technical personnel that provide QoS to business customers and users.ITSM is concerned operational concerns of information technology management (sometimes known as operations architecture), and not with technology development. Daemon provides support functions to many non-technology companies, such as those in the financial, retail, and travel industries, that have significant information technology systems which not exposed to their customers. This line of service require fanatical customer focus which is one the values Daemon lives by. Daemon’s services in this area include

 

Tell Us About Your Project!

We at Daemon believe that retaining our existing customers are the topmost priority and to facilitate that idea we have a dedicated staff working round the clock

Request a quote

Our Process

As the one of leading consulting firm in Telecom, CRM and IT service management; we help organizations build value by uncovering insights that create new futures and doing the hard work to improve performance.

Request a quote

Our Products

hi
KLIP is Daemon’s IP in the area of LMS. KLIP offers Anytime, Anywhere Learning for organizations/institutions with the ability to engage with students, employees and partners on a gamified mode and encourage learning at their own pace and convenience.

Request a quote

About Daemon Software

Daemon is a technology consulting and services provider with its headquarters in Singapore and a strong presence in the Asia Pacific and European regions. Daemon has been serving clients in Australia, New Zealand, Singapore, Malaysia, UK, Finland, India, Thailand and the CALA region for the last 13 years and has a SEZ India innovation centre supporting its Global distributed Delivery engagements. Daemon provides Business and IT consulting Services that includes Systems Integration, Application and Product Development, Managed Services and other Portfolio Planning , PMO and Quality Assurance services to all the major top tier Telecom and cable service providers. Read More

     

Latest News

  • Merchant Trade Asia (MTA) signs up with Connect Seven Solution via Daemon Software Services

What Our Clients Are Saying..

"I wanted to thank you for all the excellent effort that you’ve provided TelstraClear in the past. The on-site resources that you’ve helped us acquire are some of the best from any of the vendors or consulting companies I’ve worked with. Thank you for your partnership over the years and I look forward to working with you again in the future." - AMIT MISHRA TELSTRACLEAR, NEW ZEALAND
© 2014 Daemon Software
The Solutions People!